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Amadeus in-sources customer tech support, Sabre lands LAN
So much for outsourcing. Using in-house staff, Amadeus opened customer service centers in San Jose, Costa Rica, and Buenos, Argentina, to support travel agencies in 39 countries in the Americas. The...
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LAN Airlines taps Orbitz Worldwide over Expedia for private label solution
LAN Airlines, which has existing hotel relationships with Expedia Inc.’s hotels.com and Travelport’s Octopus Travel, selected Orbitz Worldwide’s private-label solution for dynamic packages. Orbitz...
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Merger of LAN Airlines and TAM could shake the market
The proposed merger of Chile-based LAN Airlines and Brazil’s TAM could have an impact on GDS and airline-alliance relationships. TAM migrated to the Amadeus reservations system in 2009, and although...
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LAN Airlines taps ezRez for hotels and TripAdvisor reviews
LAN Airlines partnered with ezRez Software to access hotels, car rentals and TripAdvisor reviews for all of the airline’s global markets. Under the global deal, LAN gets access to more than 100,000...
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JetBlue and LAN Airlines go interline route with online booking on the way
JetBlue and LAN Airlines implemented an interline agreement, enabling passengers to connect between dozens of U.S. cities and South America. Travelers can now buy a single e-ticket combining travel on...
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Case study: Expedia’s South America Week
Online travel agencies are often at a crossroads as far as marketing – they can either spend truckloads of cash on search advertising (see Priceline) or they can supplement their ad budgets with more...
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